Lincoln Digs office
The health and safety of all tenants, staff and office visitors is paramount and so we have decided that the Lincoln Digs office will remain closed at this time.
The staff however continue working at home to support you. We will continue to answer calls and emails and we still have a maintenance team responding to repair requests – adhering to social distancing and enhanced cleaning procedures for everyone’s protection whilst visiting your property.
We are looking to open the office in the future for pre-booked appointments only. We will only re-open when we believe we can do so in a safe manor to protect both our tenants and our staff.
Moving out of your student home for 19/20
New guidelines have specifically stated that students are permitted to move out of their student homes and travel back to their family homes. In order to do this in the safest way and adhering to social distancing guidelines we advise the following:
- Tenants arrange to move out on different days
- Tenants are fully packed, having carried out their end of tenancy cleaning ready for their collection time – to avoid having a parent / guardian going into the property that may have other tenants in.
- That they are collected by one person where possible and that that person is of the household that they are moving back to.
- That travel by public transport is avoided if possible.
The lettings team will be contacting our leaving tenants over the next few weeks to remind everyone of their end dates and how to hand back keys, which will be done with no contact.
Moving into your student homes for 20/21
We are aware that with a small delay to your term start dates, this will impact when you receive your loan payments. Don’t worry! Lincoln Digs will be offering our tenants extensions on their payment dates to accommodate this. We will give further information on this when we contact you to arrange moving into the property.
With your move in dates approaching, the team are still reviewing the recent government guidelines and their own processes to formulate the best way to allow you to safely move into your student homes. We will provide you with an update as soon as we are able and will make direct contact with you once a plan has been put into place. You will be contacted well in advance of your tenancy start date. You will also be provided updated information on rent payments as above.
Upcoming tenancy ends and tenancy start dates:
We are aware that our tenants are now heading toward the end of their tenancy or starting to think about moving into their new houses over summer. As we are still under certain restrictions and government guidelines, you may all have lots of questions.
We are waiting until around 7th May when the current guidelines are to be reviewed by Government before making any final decisions, but have lots of plans in place to cover what we hope are every eventuality for you moving out and into your student homes.
As guidelines are updated and firm decisions are made over the next week or two we will update our website with some general information for you all.
We will then be contacting all current tenants as a priority to discuss their move out. This will be done in order of when their tenancies end.
Once this has been done, we will then contact all of our future tenants again in order of their move in date.
In the meantime, please still contact the office team with any specific queries by email to email@example.com
We have made the decision to close our office to all visitors.
Our office team has moved to working from home. The team will still be taking calls and answering queries on the normal office number. Please bear with us during this transition.
Our maintenance team is working tirelessly to ensure all emergencies are dealt with efficiently and continue to monitor the emergency out of hours telephone number for our tenants. Essential maintenance and emergencies are being assessed on a priority basis but we will keep all involved informed and we appreciate your patience with this.
We are ever mindful of the safety of our staff, tenants and clients. We continue to monitor the situation and take guidance from Government documentation. If we are attending your property then please can we ask that you ensure that social distancing guidelines are followed.
If you are planning to go home during this unprecedented time please let us know especially if your house is unoccupied during this time. This will enable us to keep an eye on your property until you return.
We will continue to provide updates across our social media pages and below are some useful email addresses if you have any questions.
Tenancy and Rent queries: firstname.lastname@example.org
Account queries: email@example.com
Maintenance queries: firstname.lastname@example.org